Frequently Asked Questions

Soft play is the perfect safe play zone for the active baby and toddler and is ideal for children that are crawling and up to 5 years only. 

Additional entertainment options & age range:

Ball pits: children of various ages under age 12 for ball pits over size 8x8 feet.  Ball pits 6x6' and under is recommended for ages 5 and under.  

Bounce castles: all ages, except Toddler castle (ages 2-6 years old).

Electric rides: under age 6.  One rider per sitting structure.  Maximum 4 children.  

Our equipment is sanitized after each rental. Ball pit balls are washed and disinfected after each use with our commercial ball machine cleaner. 

1. Confírm date and package is available, if yes:

2. Send FULL booking details via “CONTACT US” link

• Event date
• Event start/end time(up to 5 hour rental) 
• Email
• contact phone #
• set you want to book/theme or colors 
• include if the delivery location is a relative house, property rental, venue/hall, park (limited availability), if there is a specific delivery or pick up time required 

LOCATION DETAILS

• has stairs & how many, long distance from unload zone, narrow path, elevator, or any other delivery complications we need to know in order to plan out sufficient set up time. Usually our sets take up to 60-90 minutes, if delivery complications are present we need to allot more time in between our other bookings.  ADDITIONAL FEES WILL APPLY AND WILL BE DETERMINED ON-SITE. 

3. Sign contract and remit security deposit payment within 24 hours of email. 

Invoice and contract will automatically cancel after 24 hours with no further notice  Date and selected package will be reopened for booking.

PLEASE NOTE: CONFIRMED BOOKING IS ONLY RESERVED WITH A “PAID DEPOSIT AND SIGNED CONTRACT”. OUR SCHEDULE CAN CHANGE BY THE HOUR ESPECIALLY FOR BOOKINGS LESS THAN 7-10 DAYS FROM YOUR EVENT. 

WE RECEIVE MANY INQUIRIES VIA PHONE, TEXT AND INSTAGRAM. WE ARE A “NO PRESSURE“ BUSINESS AND WILL NOT CALL YOU TO INSIST ON BOOKING OR THAT YOUR REQUESTED DATE/PACKAGE IS NO LONGER AVAILABLE

Yes, we do require a minimum order amount. 

30-49 miles:

minimum order of $500 (not including delivery fee) 

50-65 miles:

minimum order of $650 (not including delivery fee) 

65-80miles: 

 minimum order of $1,000 (not including delivery fee) 

Over 80 miles: limited availability, please inquire. 

Events with over 20 children:

$1,500 minimum order + mandatory attendant fees (extra cost).  Subject to changes. 

Delivery is FREE in Fontana and up to 10 miles to neighboring cities is free.

• $2.50 mile delivery fee applies from Fontana 92336 

• The 10 miles free does not apply and will not be deducted from the delivery fee. 

Decal personalization begins at $95+. This cost includes, design samples, gas/pick up time, wall prep, application and removal with a special adhesive removal solution. 

The total cost will depend on all these factors. Keep in mind, if you want extensive design, the cost of decal and adhesive removal will increase the price of the overall work due to laborious adhesive removal. 

At time, we DO NOT allow your own design to be applied. Should this be applied without notification, you will be charged an appropriate cleaning fee. 

Currently, we only service the City of Rancho Cucamonga and Fontana parks. Other local parks may be serviced based on schedule availability and if we meet city parks guidelines. Please reach out to discuss.

The minimum order for parks is $500 + delivery fee  + $25 Certificate of Insurance (if required by park or venue). Delivery is free within Fontana.

It is the client‘s responsibility to obtain a reservation and/or other pertinent permits. Ensure you provide park requirements to us when inquiring. 

A $25 Certificate of Insurance (non-refundable fee) + parking/admission/licensing fees will apply 

We suggest booking up to 4-8 weeks in advance to ensure all your requested items are available.

Bookings requested less than 5 days will be subject to a RUSH ORDER FEE of $100- $250 depending on the size of your requested order.